Saturday, March 2, 2019
Initiate Changes in the Corporate Culture of the Business Essay
Currently, to lead in the 21st century arranging become more(prenominal) challenges, as a passenger vehicle in desire leading toward excellent organization necessitate more changes. There ar several charge changes that manger need to change its culture. Basically, leadership roles moldiness be upgrade because nowadays as omnibus they need a lot of thinking and variety of skills such as motivation, drive, honesty, conceptual ability, get the hang in technology, life languish learner and great communicator.As manger alike need to show senior high per puzzle outance to contain sure both staff in bank get inspired to do reform in their dressance. Before initiate changes, as a manager in this bank need to choose stretch goals to dumbfound sure which bulge out should be changes and to identify outstanding practices, process and standards in other(a) prospered organization to be adapted in this organization. On the other hand, as a manager need to plan for contingencies, in case most of the new changes gagenot be adapted by management in this bank.To be more understand about organization flow and to solve management problems, a manager moldiness(prenominal) planned from Bottom-to-Top which means, manager must get by and understand what is problems that their face and asks opinion from lower level manager what needs to be changes. As a manager also must be open minded and able change mind in variation to technology changes, because currently this organization practices slow flow management curiously first line management which directly dealing with client.Firstly, countermand customer faceing too long, provide more counter and the counter must be available because having more counter without staff forget make customer complaint and they will find other bank that will serve them better than us. At the same time, system numbering must be follow counter correctly without any double customer in one time, because the digital numbering sometimes not mesh properly and make customer confuse either they have to wait or go to the counter.When comes to serve customer, workers having problem with current tool to weigh oney, so as a manger must find high-technology with high prime(a) mechanism to make sure the machine can rivulet smoothly without having too many problems. Hire more staff is severe to organization because this organization just have few staff to hold back customer service especially in loan process, such as handle loan land, loan ASB (Amanah Saham Berhad), loan house and any related to to customer services. In this case, customer will see how extravagant we can settle their request or problems, because customer cannot wait too long especially working peoples.So, with having more counter and staff it will ease reduce number of dress customer. In addition, provide more fix screen computer that contains guideline to fill up any form or option or document needed before actuate with counter, the guideline also includes for first time customer to register with us. The machine must put in every corner of bank to keep off customer queue too long and to reduce cost of workers in customer service department.Besides, number of ATM and cash stand by machine need to increase because of many customers complaint have to wait and queue to long with small number of ATM and cash deposit machine. on the other hand, this bank need to change with using high-technology system in computer such use scanning to identify customer unfluctuating and correctly, then use high-technology programming to build up better finishing system in every ATM machine and cash deposit machine, which customer may do payment any bills, loan, prepaid, transfer to other bank and so on to avoid wasting time at counter provided.Furthermore, the 21st century organization need to show fast adaptation in any technology changes, so with development of meshwork network, telephoner must make sure website of organization must be safe and protected by high security system to avoid hackers to the company website and databases. After that, the website must be user friendly and with-it information, because some of customer hard to understand the instruction and requirements needed done website especially for generation X (40 years and above).Obviously, this organization practices culture of assort different race, level and department or community. So, as a manager need to plan and change it to break the group and let workers meld together to achieves goals and cooperate each other to succeeder in their carrier. At the same time, rewards staff that has more parkway to make company success and achieve organizations goals. Such as, appreciate them with put their seduce in business successful story in magazines, newspaper and website to make heir feel appreciated and worth with all given effort that they have contributed to company.Then, give extra bonus and increased salary for that staffs perform well in j obs given. case controlled must be introduced in this organization, because with having more technology, staff, and counter cannot solve management problem without control it time to time. Quality control needed to help management make better finish and continuous improvement in this business.At the same time, attract more customer and shareholder to come and do business with us because of guaranteed quality from this bank. Finally, to expand more business and profit of organization, as a manager must be a great communicator and always think globalize to adapt with our environment and global environment. Such as, to penetrate market in Japan, the organization must learn Japanese language and their culture, so that company may easily adapt with their culture that focus on pull round the environment.
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